TERMS AND CONDITIONS

Terms and Conditions for SBN CREATIONS:

Last Updated: 10/03/2025.

Welcome to SBN CREATIONS! By placing an order with us, you agree to the following terms and conditions. Please read them carefully:

 

1. Orders & Customization

1.1 All orders must be placed through our website, email, or direct communication.
1.2 Customization details must be confirmed before production begins. Any changes requested after confirmation may incur additional costs.
1.3 We reserve the right to refuse orders containing inappropriate or copyrighted content without permission.

 

2. Payment & Pricing

2.1 Full payment is required before production starts unless otherwise agreed upon.
2.2 Prices are subject to change without prior notice, but confirmed orders will not be affected.
2.3 We accept [list payment methods, e.g., Credit/Debit card, Apple pay.

 

3. Production & Turnaround Time

3.1 Standard production time varies based on order size and customization complexity. Estimated turnaround will be provided at the time of order.
3.2 Rush orders may be available at an additional fee, subject to workload capacity.
3.3 We strive to meet deadlines but are not liable for delays due to unforeseen circumstances (e.g., supplier issues, weather conditions, shipping delays).

 

4. Shipping & Delivery

4.1 Shipping costs will be calculated at checkout and vary based on location and order size.
4.2 We are not responsible for delays, damages, or lost packages once the order has been handed over to the courier.
4.3 Customers must provide accurate shipping details. We are not responsible for misdelivery due to incorrect information provided by the customer.

 

5. Cancellations, Returns & Refunds

5.1 Orders may be cancelled within 24 hours of purchase for a full refund. After this period, cancellations/refunds are not accepted.
5.2 Due to the custom nature of our products, we do not accept returns or exchanges unless the product is defective or incorrect.
5.3 If there is an issue with your order, please contact us within 48 hours of delivery with photos and details of the problem. Resolutions may include replacements or partial refunds at our discretion.

 

6. Intellectual Property

6.1 All designs created by SBN CREATIONS remain our intellectual property and may not be reproduced without permission.
6.2 If you provide a design or logo, you confirm that you have the right to use it and that it does not infringe on any copyrights or trademarks.

 

7. Liability & Disclaimer

7.1 Our products are for decorative purposes only unless otherwise stated. We are not liable for any misuse of our products.
7.2 We strive for accuracy in product descriptions and images, but slight variations in colour and design may occur.
7.3 We are not responsible for any allergic reactions or sensitivities related to materials used in our products. Customers should check with us before ordering if they have concerns.

 

8. Privacy Policy

8.1 Customer information is used solely for order fulfillment and communication. We do not sell or share personal data with third parties.
8.2 Payment details are processed securely through third-party payment providers. We do not store credit card information.

 

9. Amendments

9.1 We reserve the right to update these terms at any time. Customers will be notified of significant changes.

 

10. Contact Information

If you have any questions regarding these terms, please contact us: 

info@sbncreations.com

By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms and conditions.